Short service interruption, yesterday, 2011-01-27 around 5:15pm CET [1. update]

On 2011-01-27 around 5:15pm we experienced a short outage in the data center where all of our services became unavailable for about 5 minutes.

The data center operator reported that a piece of their equipment rebooted itself thus causing the outage. They are still investigating the cause and will report to us when they are done. We will post an update at this place as soon as we get the report.

We apologize for any inconvenience cause by this outage.

Update 2011-01-28 1pm: We received news from the data center operator. The internet connection was down between 5:12pm and 5:19pm.

The outage was due to a router that presumably encountered a software error and thus stopped working. The data center NOC personnel responded to this immediately and restarted the router. They are currently communicating with the manufacturer of the router for further analysis and potentially applying a bug fix.