Limited support available due to connectivity issues in the office [update 3]

At around 11:30am CEST a machine from a nearby construction broke a cable that services all our communication lines in the Halle office.


For this reason we are currently unable to answer requests on our regular phone line but we are answering requests by email as usual.


Our services in the Oberhausen data center will experience a few limitations regarding system configuration updates and access to services that require live LDAP (such as web statistics access).


However, we expect regular application operations to continue without any further issues.

[Update 2011-05-09 6:42pm CEST]


Our ticket system is unfortunately currently also not available as email cannot be forwarded from our primary email server to the ticket system. If you need urgent assistance, please send an email to --- directly or call ---.


Our communications provider reviewed the situation at our premises around 5pm and hopes to start work on restoring connectivity by 7am tomorrow which would result in restored services at 8am.


We are also currently in the process of migrating our LDAP service to the data center to restore system configuration services and authentication.

[Update 2011-05-09 6:58pm CEST]

A few minutes ago a technician arrived and started repairing the broken cable. We thusly hope that services might be restored in a few hours already.

[Update 2011-05-09 8:54pm CEST]


The technician successfully repaired the broken cable. Connectivity to the office and thusly all services have been restored since around 7:30pm CEST.