Connectivity issues 2012-01-29 (4:43pm-5:25pm CET)

From 4:43pm to 5:25pm CET we experienced high package loss on our upstream connection to the data center.

The cause of this was a malware infestation on a customer VM. No infrastructure components appear to have been compromised.

Connectivity has been reliable again since stopping the malware process.

The affected VM has been stopped and we are in contact with the customer to resolve the issue.