Happy holidays! (and how we handle support)

Christmas holidays are around the corner as is 2014. We thank all of our customers for their
trust and wish everyone a restful Christmas.

Our offices will be closed between 2013-12-23 and 2014-01-06.

Our support team will be watching out for major incidents and we will respond on regular German working days to your mails at support@gocept.com. Feature-requests and non-urgent issues will be delayed until 2013-01-07 when we will resume our regular work schedules.

Here's a schedule of our support for the next weeks:

2013-12-21	Saturday	SLA-covered emergency support only
2013-12-22	Sunday	SLA-covered emergency support only
2013-12-23	Monday	regular support, limited to major incidents
2013-12-24	Tuesday	regular support, limited to major incidents
2013-12-25	Wednesday	SLA-covered emergency support only
2013-12-26	Thursday	SLA-covered emergency support only
2013-12-27	Friday	regular support, limited to major incidents
2013-12-28	Saturday	SLA-covered emergency support only
2013-12-29	Sunday	SLA-covered emergency support only
2013-12-30	Monday	regular support, limited to major incidents
2013-12-31	Tuesday	regular support, limited to major incidents
2014-01-01	Wednesday	SLA-covered emergency support only
2014-01-02	Thursday	regular support, limited to major incidents
2014-01-03	Friday	regular support, limited to major incidents
2014-01-04	Saturday	SLA-covered emergency support only
2014-01-05	Sunday	SLA-covered emergency support only
2014-01-06	Monday	SLA-covered emergency support only